Lessons in growth

Mark Sack, the managing director of one of South Africa’s most famous brands, Sally Williams, reveals why growth was a two-year challenge for the confectionery brand…

For South Africans, Sally Williams Fine Foods means one thing: nougat… but after almost 20 years there’s a change afoot, and a foray into ice cream. Two years’ planning comes to fruition this year with the launch of Sally Williams Ice Cream and the company’s bold move into the retail sector.

Mark Sack

Mark Sack

“I firmly believe that we manufacture and distribute the finest honey nougat in the world,” says Mark Sack, Managing Director, Sally Williams Fine Foods. The brand has won awards around the world for its products.

Sack invested in the company in 1999 two years after it started, securing a half ownership while it was still a small business. “Sally Williams is only the second job I have ever had,” he says. “I started my first business whilst studying at university – I imported consumer electronics and wholesaled it around the country.

“From there I came across to this fledgling little business started by, my now ex, mother in law in its second year of operation. At that point, I bought 50% of the business before buying the remaining 50% over the next couple of years.”

His company Sally Williams has enjoyed huge success over the past decade and a half now boasting offices in the UK and the US and currently exports to more than 23 countries.

The search for growth

A couple of years ago in the search for growth, Sally Williams began investigating the ice cream sector and 2017 will see a huge push into the market.

“We have been planning and developing a range of ice creams that differ from what is currently on offer in the marketplace in that all our ice cream is made from scratch using our nougat and Turkish Delight as inclusions,” says Sack. “It has taken nearly two years to perfect this product range with us setting up an ice cream manufacturing plant close to our existing nougat manufacturing facility.”

In March 2017, the brand also made the bold move into retail with its first Sally Williams concept store, selling the new ice cream alongside the full range of Sally Williams products in the upmarket Nelson Mandela Square in Sandton, Johannesburg.

“Based on the phenomenal response are in the planning stages for a number of these stores both around the country and in select foreign destinations,” says Sack.

His vision will be an inspiration to anyone looking to find opportunities in the current market, which has changed but can still be enormously lucrative.

He explains: “We realised a very long time ago that Sally Williams, in essence, operates two businesses. One would be the manufacturing facilities and the other would be the sales, marketing and distribution arm. This allows us exceptionally tight control over both quality and the value chain with the ability to affect change much faster than a contract manufacturer would be able to achieve.”

And he admits the future presents challenges for everyone in the food sector but finding a way through helps businesses became better and the consumer benefits.

“Currently the South African economy is struggling with the man on the street feeling more beleaguered than ever before,” he says. “As a well-recognised brand this means we need to be more fleet of foot than ever before, ensuring a regular supply of product on shelf, priced fairly and packaged beautifully.

“Unfortunately, it appears that in times such as these the large retailers are better able to deal with economic slowdown whilst the smaller mom-and -pop retailers find it hard to make a go of it.”

He says this has brought pressure from the big retailers who ask more of suppliers: “The larger retailers have become increasingly more demanding over the years creating the impetus for us to up our game as well. There appears to be a strong drive towards established brands with the consumer spurning unheard of brands and going with the brands they trust and enjoy.”

For the foreseeable future Sack believes that there’s little prospect of change: “This will almost certainly create a very challenging retail environment in which the brands that offer value and consistency will survive whilst those that cut corners will almost certainly disappear with time.Sally Williams nougat

“The opportunity for Sally Williams is to continue doing what we believe we do well, further entrenching our brand in the consumers mind whilst continually looking to innovate, create and achieve more. From a Sally Williams perspective, we will continue to defend and fight for greater market share with a big push in our export division.”


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